How do I return my product?
Merchandise may be returned within 30 days of purchase. Please follow the following steps when requesting your return to ensure prompt and processing and credit to your account:
Contact us to obtain a Return Merchandise Authorization number (RMA). Please note that RMA numbers expire 60 days after they are issued. All merchandise to be returned must be accompanied by an RMA number and in its original packaging. The product must be unused, unaltered and unchanged from its original state. Any merchandise returned that does not meet this criteria may be subjected to an additional handling fee or refused. You will receive an RMA number via E Mail with shipping instructions and address to send your merchandise. Pack the parts carefully to avoid any damage during shipping. Always use a sturdy shipping carton to ship the parts back to us (if possible, please use the carton that you received the part in from us). Clearly print the RMA Number on the outside of the shipping carton (not the actual merchandise packaging being returned). Please do not write on, use tape, or affix shipping labels to the product package itself, because we must return it to stock and we can't re-sell a box that has been defaced. If merchandise or packaging is returned unsellable it will be returned to you or a repackaging fee will apply. We need the invoice number, or better yet, a copy of the original invoice or packing slip showing when the product was purchased. Please include this information with merchandise you are returning. All returns will be assessed a $5 processing fee per RMA number. This fee will be deducted from the amount credited to your credit card or PayPal account, plus any applicable restocking charges, typically 15% of purchase price. NOTE: The return/refund of any item purchased with Free Shipping Promotions or Flat Rate Shipping Promotions will effectively void the shipping promotion and will be subject to a restock fee of up to equal value of the original order shipping cost. This cost will be deducted from the credit issued for this return.
We recommend that all returns/exchanges should be shipped via UPS or FedEx - no collect shipments will be accepted. Please insure the part for its full value to protect yourself against loss or damage in transit. Sorry, we can't accept returns on product on Special Order items or opened Computer Software products. Return Labels. If we determine that the part was shipped in error by our warehouse, we will either issue a UPS Call Tag or make arrangements to refund the return shipping at published UPS ground rates to your credit card. Please retain your shipping receipts for proof of purchase. We are not responsible for shipments lost in transit by UPS or shipped by other methods. If the merchandise return requires shipment by truck, you must use the carrier we authorize on the RMA number correspondence we send you. No bus shipments will be accepted. Be sure you keep a record of your UPS tracking number. We can not accept responsibility for undelivered returns. You can track your return shipment with UPS online at http://www.ups.com/tracking/tracking.html. By submitting a Return Request you hereby agree to the Terms & Conditions outlined above.